How long does shipping take?
Orders are processed on business days. Business days are Monday through Friday and don't include holidays. Processing time fluctuates between 1-10 business days before shipping and will always be stated in the header of the website, viewable before placing an order. Order to delivery will take up to 14 days depending on processing time and your distance from Florida.
My shipping address is incorrect. How do I update it?
Please make sure you enter your address correctly and completely including the suite or apartment number. Unfortunately, addresses cannot be changed nor an order rerouted once a label has been created.
Do you ship internationally?
Sorry, products will only be shipped within the U.S., its territories, and U.S. military bases. We appreciate your interest in our products and understand your desire for international shipping. Our decision to not offer international shipping is based on logistical challenges and complexities associated with customs regulations, shipping costs, and ensuring a seamless and reliable delivery experience for our customers. However, please know that we continuously evaluate our shipping policies and explore opportunities to expand our reach to customers around the globe. We apologize for any inconvenience caused and sincerely thank you for your understanding and support.
My order was returned to sender. Can you ship it back to me?
Orders that are returned to sender by the courier are refunded minus the cost of shipping. You will need to place a new order.
I accidentally entered the wrong shipping address and I’m unable to retrieve my package from where it was delivered. Can you send me a new package?
Unfortunately, you must retrieve the order from where it was delivered or place a new order with the correct address. In this instance, replacements and refunds will not be granted.
My package is sitting in one spot or in the wrong state far away from me. What‘s the problem?
Much like passenger flights, freight flights often have layovers in common area hubs. Sometimes that means not moving for a couple days or moving away from you before moving towards you. This is not an error; this is part of the courier's shipping process.
Shipping and delivery errors and inquiries must be communicated directly to the courier indicated within your shipping confirmation email.
